PLCB Double Billed Customers

The Pennsylvania Liquor Control Board reports that it double billed customers who used credit to make purchases over the Thanksgiving holiday.

The PLCB says in a release that they became aware Feb. 28 of the duplicate billings on purchases made from Nov. 23 (Wednesday) to Nov. 28 (Monday). The error impacted in-store purchases, and not online purchases, according to the PLCB statement.

As of March 1, the PLCB says duplicate billings were reversed. PLCB says that the credit could take three to 10 days to appear after being processed by the banking institution.

“The Liquor Control Board sincerely apologizes for the error and any inconvenience this may have caused its customers.” —PLCB Statement

Customers who had a duplicate billing and have not seen a credit in their accounts after this time should call 855-353-2827, a toll-free number set up by PLCB and dedicated to assisting customers with questions or concerns related to the duplicate billing incident.

The only in Havertown is on West Chester Pike. To search for other stores, you can click here to use the PLCB's store locator.